If for any reason you are not completely satisfied with your purchase we will give you a full refund with *24hours of purchase. Please email us at
bookings@eventdj.com.au within that time if you are not satisfied with your purchase so that we can resolve any issues.
*does not apply to last minute bookings less than 30 days away from time of booking.
Booking reservations after 24 hours (48 hours weekends/holidays) are considered date reserved and non-refundable. In the event cancels, change of mind purchases, reschedules or re-booking, 60 days written notice prior to the event commencement is required for 50% refund of the full event fee or free reschedule. If 60 days written notice is not given, then re-booking fee’s will apply and may result in full loss of booking fee or deposit. Any event that is less than 60 days from schedule event, is non-refundable with the full amount due regardless if the event cancels or change of mind purchases. Please note this policy is in place as to protect our DJ schedules, as our DJs and Photobooth Attendants can only do one event at a time on a particular date.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products
must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You
assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Special Event DJs will not be responsible for parcels lost or damaged in transit if you choose not to insure.